Privacy Policy
Effective Date: May 23, 2026
The locksmith industry has a massive trust problem. Fake local listings dominate the search results. Bait-and-switch pricing is the standard operating procedure for too many contractors. Phantom lead-generation networks harvest your phone number, package your location data, and sell it to the highest bidder before a technician even gets dispatched. We refuse to operate that way. At Pro Locksmith Co, we secure your physical property. We secure your digital information with the exact same intensity. We fix locks. We do not broker data.
This page explains exactly what information we collect when you use prolocksmithco.com or call our dispatch line. We wrote this in plain English. You deserve to know how your data moves through our business.
The Friction of Local Service Data
When you are locked out of your house in the rain at midnight, you want a fast response. You do not want to read a legal document. You give the dispatcher your phone number and your cross streets. You expect a marked van to show up. That transaction requires trust. Many national dispatch centers take your midnight phone call, log your home address, and blast it out to unvetted subcontractors via text message. Your home address sits on the personal cell phones of strangers.
We run a closed, local operation. When you call us, you deal with us. We log your service address directly into our secure, centralized dispatch software. Only our active, background-checked technicians see your location. We tightly control the flow of your personal information from the initial phone call to the final invoice.
Information You Provide Directly
We collect specific personal details when you request a quote, fill out our online contact form, or call our office. This includes your first and last name, your primary phone number, your email address, and the physical address where you need service. We require this information to do our job. We can’t fix a broken Schlage deadbolt if we don’t know where you live.
If you request a commercial security audit, we collect your business name, your operational hours, and details about your current access control systems. We treat commercial security blueprints and employee access schedules as highly classified material. We store these details in encrypted client files. We never share your security vulnerabilities with outside parties.
Automated Data Collection and Analytics
When you browse prolocksmithco.com, our servers automatically collect standard web data. We log your IP address, your browser type, the time of your visit, and the specific pages you read. We use Google Analytics and Google Search Console to process this information. These third-party services place small text files, called cookies, on your device.
We use this analytics data for one specific, operational reason. We use it to improve our content quality. The internet is full of terrible, inaccurate locksmith advice. We want to publish the truth. If our analytics show that fifty people in our service area searched for ways to extract a broken key and landed on our site, we know we need to write a highly detailed, step-by-step guide on that exact problem. We look at the noise. We find the signal. We publish better advice.
Analytics help us illuminate blind spots in our service coverage. If we see a massive spike in traffic reading about smart lock battery failures, we stock more replacement batteries in our vans. We track broad trends. We do not track your individual activity across the internet. We don’t care what you buy on other websites. We only care about how you use our site so we can make it more useful for the next person.
Third-Party Services We Trust
We share your data with a very short list of trusted partners. We only share the exact data required to complete your service call. We use secure payment processors like Stripe to handle your credit card transactions. We never store your full credit card number on our own servers. Our technicians swipe your card or tap your phone, and the payment processor handles the heavy lifting.
We use specialized routing software to power our GPS-tracked arrivals. This software requires your physical address to tell our technician where to drive. It calculates the fastest route, avoids traffic, and sends you an accurate estimated time of arrival. We also use standard email providers to send your digital receipts and warranty information.
We never sell your personal information to third-party lead brokers.
Data Retention and Operational Reality
We keep your service records on file for tax, accounting, and warranty purposes. If we install a high-security master key system in your office building, we keep the invoice and the pinning charts. This validates your hardware warranty. It allows us to service the system three years down the road when you need new keys cut.
We purge routine contact form submissions and general inquiries after twelve months. If you email us asking for a quote but never book a job, we do not keep your email address forever. We clean out our active database regularly. We keep the data we need to support our past customers. We delete the rest.
Security Measures in the Field
Locksmiths understand physical security better than anyone. We apply those exact same principles to our digital database. We protect our website with standard SSL encryption. We lock down our dispatch database with strict two-factor authentication. Only authorized personnel can access customer records.
Our technicians carry dispatch tablets in their vans. These tablets contain the names and addresses of our daily customers. If a van is broken into and a tablet is stolen, we do not panic. We remotely wipe the stolen device within minutes. Your home address does not fall into the wrong hands. We train our staff to treat a lost paper invoice as a critical security breach. We maintain strict operational discipline regarding your privacy.
Your Rights Regarding Your Data
You own your personal data. You have the right to know exactly what information we hold about you. You can request a full copy of your customer profile. You can ask us to correct a typo in your billing address. You can demand that we delete your entire service history from our active systems.
We handle privacy requests with the exact same urgency as an emergency lockout call.
If you ask us to delete your service history, we will do it. But you must understand the operational reality of that choice. If we delete your file, we lose the record of your hardware warranty. We won’t know which specific lock cylinders we installed on your doors. If you lose your keys six months